Policies

Vaccination Requirements:

We know only the safest environment would be acceptable for your pet! Therefore, all pets must be current on all vaccinations including rabies, dhlppc, bordatella, and a negative fecal floatation test every 6 months. We also require an annual, negative heartworm test for dogs over a year old. We highly recommend the parainfluenza vaccine (this is included in the core vaccines at some vet’s offices, but you should ask!) and the H3N3 and H3N8 flu vaccine combo. Records must be faxed in advance to our office by your pets’ veterinarian; Fax number-616-984-4560.

Boarding Reservation and Profile:

A boarding reservation form with all your personal and emergency information must be filled out for each requested stay. The Pet Profile which gives us important medical and behavior/training information must also be filled out to ensure a safe, happy and healthy stay.  The Pet Profile only needs to be filled out once, prior to your first stay with us. All information is confidently kept on file.

Reservations:

We highly recommend making reservations well in advance, especially for spring break and all major holidays.

Refund Policy : Please make your plans carefully as there are no refunds for early pick up your pet. Any changes to your reservation must be done 72 hours prior to your scheduled drop off day and time.

Holiday Refund Policy: There will be no refunds for holiday reservations!  If you are booking your
pet for Christmas/New Years, Spring Break, Memorial Day, 4th of July, Labor Day or Thanksgiving you must secure your reservation with a Visa or Mastercard.  Your credit card will not be charged unless you cancel your reservation and your dog’s spot can not be filled

Aggressive Dogs:

Because of the way our facility is set up, we are prepared to handle aggressive dogs. Each case will be determined on an individual basis. Because your pet cannot play in the Community Play Yard, you might consider a 30 minute nature walk. See a-la-carte services.

Shy Dogs:

Because our suites are private, it is very suitable for the shy dog. If your dog is a little overwhelmed with playing in the Community Play Yard, you might consider a 30 minute nature walk. See a-la-carte services.

Destructive Dogs:

Please inform us if you have a destructive dog. You will be responsible for anything your dog destroys as far as toys, bedding, furniture, etc. You might consider bringing your pet’s own belongings. Just a reminder, we will not be responsible for these items.

Medication Policy:

Medication must be in it’s original container with your name on it. We will record the time and dose of medication on your daily activity report. If your pet does not take medication willingly, please bring something we can put the pill in (cheese, pill pockets, peanut butter, etc.)

Dog Bite Policy:

We do everything we can to ensure a happy and safe environment.  However, dogs are animals and can be unpredictable even in the safest environment.  In the event that your dog bites another dog or human, you will be responsible for all veterinary and or medical bills incurred from said bite.

Emergency Policy:  

In the event of an emergency, we will notify you and the emergency contact person designated on your kennel records for emergencies. Please Note: We can not leave dogs unattended to transport pets to the veterinarian for medical treatment. Your emergency contact person should be ready and willing to transport your fur friend in the event of an emergency! You will be responsible for any and all fees associated with the treatment of your dog.

Illness Policy:

Please do not bring your dog if s/he has any of the following:

  • fleas
  • parasites
  • vomiting
  • diarrhea
  • contagious skin condition
  • cough
  • sneezing, runny eyes and/or nose

If your dog shows signs of any of these conditions while in our care, we will quarantine your fur friend until we can reach your emergency contact person to take your pet to your veterinarian.