You begin by filling out our online reservation form and detailed pet profile. You will be customizing how you would like the time spent with your pets with options like walks, enrichment, cuddles/brush n hugs, etc. We also offer additional services like home care (check mail, bring in newspaper, water plants, take garbage to the road, etc.) There are never any extra charges for extra services or more than one pet as long as the services can be rendered in the time slot you’ve selected.
Once you fill out the online reservation form, the office team will confirm your reservation and assign you a Team Member who will call to schedule your Meet & Greet appointment (free of charge!) At the Meet & Greet, your Team Member will get acquainted with your pets, their routines, feeding/med schedules, etc. Safety is number one here at Dogs Bay and we abide by the Data Protection Act: Your personal information, keys, codes, etc. are all safe and sound with us and will be discussed in detail at your Meet & Greet. For security measures, your Team Member will be in Dogs Bay uniform.
We offer total piece of Mind!
Our Team Members are Trained, Bonded, Insured and Certified! References and credentials are available upon request.
Team members are tracked by GPS so management knows when they have arrived/departed from your home and are immediately notified in the event of a no-show! We have a back up team of pet sitters in the event of a no-show or emergency!
We leave a detailed report card of your pet’s stay and offer text/email reports (including a photo!) if you so desire.
Dogs Bay has been entrusted with our Community’s fur friends for over 20 years in the pet boarding, daycare and grooming business and has been voted “Best of West Michigan” 14 years in a row!. Owner Deb Lewis is a Certified Trainer/Behaviorist of 25 years. Deb and her team know and understand your pets are family and only the best will do!!